Knowledge sharing in the age of the web 2.0: a social capital perspective
Résumé
Web 2.0 tools are more and more prevalent in organizational life, and this chapter identifies their
multiple influences on knowledge sharing practices, as well as the main challenges of the social turn in
knowledge sharing. Indeed, it is argued that social capital, a key concept from social sciences that
recognizes the benefits practice derived from connections between people, also plays a role in the
context of renewed (i.e. based on Web 2.0 technologies) knowledge sharing practices. Therefore, this
study provides an analysis of the influence of social capital in leveraging knowledge sharing in a Web
2.0 context. Finally, using secondary data, this research details a specific case to illustrate how
employees can benefit from new forms of knowledge sharing that rely on interactive tools and their
social capital.
Domaines
Gestion et management
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